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Frequently Asked Questions

WHAT DOES "NORWECO" STAND FOR AND WHERE ARE YOU LOCATED?

Norweco is an acronym for Norwalk Wastewater Equipment Company. The corporate offices for Norweco are located in Norwalk, Ohio, USA. Our products and services are provided through dealers and local, licensed, factory-trained distributors across the United States and around the world.

HOW DO I LOCATE MY NORWECO DISTRIBUTOR?

If you own a Norweco wastewater treatment system, your local distributor's name, address and telephone number are displayed on the equipment control center. Additionally, if you provide us with your name, address and telephone number, we will forward that information to your local Norweco distributor so that they can contact you.

I RECENTLY MOVED INTO THE AREA AND HAVE A NORWECO SYSTEM ON MY PROPERTY. I AM NOT SURE WHAT IT DOES OR WHY IT IS THERE.  CAN YOU HELP ME?

Owner's Manuals for all Norweco equipment can be obtained from our website or sent to you if you provide us with your name, address and telephone number and a brief description of the type of equipment. Details regarding equipment function, operation and maintenance are included in each manual. If you like, we can have your local distributor contact you to provide a maintenance history of your system or schedule a service inspection.

I RECENTLY PURCHASED A NORWECO WASTEWATER TREATMENT PLANT. I HEARD SOMEWHERE THAT IT WILL WORK BETTER IF I ADD YEAST TO GET IT STARTED. WILL THIS HELP?

All Norweco treatment plants use natural biological processes to break down wastewater. Except for accomplishing specific environmental objectives (such as adding chlorine for disinfection), there is never a need to add additional products. In fact, using chemicals or products other than those specifically designed for use in your Norweco wastewater treatment plant could be dangerous. Consult your Norweco distributor or Owner's Manual for reference before applying any additives to your treatment system.

CAN I USE A SINGULAIR SYSTEM IF I HAVE A WATER SOFTENER?

Softened water discharged into a Singulair wastewater treatment system does not create an operational problem. However, water softener units are normally built with a filtration backwash system that discharges brine or other chemicals that can create operational problems within a wastewater treatment system. The backwash line from the water softener must be connected downstream of your wastewater treatment system. Contact your local health department or Norweco if you have any questions about this procedure.

I HAVE A HOME WASTEWATER SYSTEM REQUIRING CHLORINATION. WHAT KIND OF TABLETS SHOULD I USE?

Only use tablets that are USEPA approved and labeled for wastewater disinfection such as Norweco’s Blue Crystal residential disinfecting tablets. These tablets are specially made for use in all brands of residential treatment systems. They will reduce bacteria without sticking in the feed tube. A 10 pound pail should last about 4 months. Do not use swimming pool tablets. They are dangerous!

THE GRASS BEHIND MY SEPTIC TANK IS ALWAYS VERY WET, AND MY HOME DRAINS ARE RUNNING SLOW. WHAT SHOULD I DO?

Sounds like your leach field is becoming clogged with organic solids from your home. First have your tank pumped, and then consider using a bacterial product like Norweco’s Bio-Perc tablets to help digest the organics clogging your field. Reduce your water use if possible.

WHAT IS THE DIFFERENCE BETWEEN THE XT AND IT SERIES OF BIO-DYNAMIC TABLET FEEDERS?

The XT series of Bio-Dynamic tablet feeders is designed to be installed above grade, typically in a chlorine contact tank. The IT models are designed to be direct buried for in-line installation.

I OPERATE A SMALL WASTEWATER PLANT AND MY STATE EPA WANTS ME TO START DECHLORINATING. WHAT DO I DO?

The least expensive and easiest way to meet this requirement is to add a tablet feeder into the discharge line from the chlorine contact tank. Fill one feed tube of the feeder with Bio-Neutralizer tablets and test for chlorine residual at the discharge point. Dechlorination is an instantaneous chemical reaction, so no additional contact time is required.

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Norwalk Wastewater Equipment Company, Inc.
220 Republic Street  Norwalk, Ohio, U.S.A.  44857-1156
1-800-NORWECO  Phone: (419) 668-4471  Fax: (419) 663-5440 

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Additional Help

Still looking for the answer? Please try one of our other user information pages.

For some the of the most frequently asked questions we have received about our industry, see Wastewater FAQ.

For questions about the Internet or our website, see Site Help.

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